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Industry

Hospitality, sport and tourism

Several sites, seasons, rentals, lessons and returning customers. Software that makes opening a new site something other than an IT project.

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Typical challenges

  • Bookings, rentals and lessons managed in spreadsheets
  • Every new site rebuilds the network, website and systems from scratch
  • Returning customers without a loyalty programme or history
  • Equipment, usage and maintenance tracking without reliable data
  • Repetitive customer questions an assistant could answer

Experience

For an international chain of water-sports centres we built the complete IT ecosystem: CRM and client portal with loyalty, inventory with RFID tracking, a camera-based safety system and a standard infrastructure on Google Cloud that enabled six centres in four countries.

Where AI comes in

An assistant that answers opening hours, prices, availability and terms in several languages, connected to the booking system, frees front-desk staff to look after the people already at the centre.

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